FAQ & troubleshooting
Account & access
Section titled “Account & access”I didn’t get my invitation email
Section titled “I didn’t get my invitation email”Check your spam folder first. If it’s not there, ask the person who invited you to resend it from Settings → Team. Invitation links can expire, so a fresh invite usually does the trick.
I forgot my password
Section titled “I forgot my password”Use the Forgot password? link on the sign-in page to reset it by email.
Can I sign in with Google?
Section titled “Can I sign in with Google?”If your practice uses Google for email, you may see a Continue with Google option on the sign-in and sign-up pages.
Patients & births
Section titled “Patients & births”Why can’t I see another practice’s records?
Section titled “Why can’t I see another practice’s records?”By design. Each practice’s data is fully isolated — you only ever see your own practice’s patients and births. See Privacy & data security.
I made a mistake on a birth — how do I fix it?
Section titled “I made a mistake on a birth — how do I fix it?”Open the birth and choose Edit. Always correct the existing record rather than creating a duplicate, so your analytics stay accurate.
How do I record twins or other multiples?
Section titled “How do I record twins or other multiples?”Add each baby to the same birth. See Logging a birth → Multiples.
Billing
Section titled “Billing”How do I change my plan or update my card?
Section titled “How do I change my plan or update my card?”Everything is self-service in the billing portal — see Subscription & billing.
How do I contact support?
Section titled “How do I contact support?”Use the support widget in the app (look for the help button) to start a conversation with our team. Please don’t include patient details in support messages — see Privacy & data security.